Frequently Asked Questions (FAQs) About Selling on Flipkart

Welcome to our Flipkart FAQ page, where we aim to address the most common queries that sellers may have about selling on Flipkart, India’s leading e-commerce platform. If you have any additional questions or need further assistance, feel free to contact our team for personalized support.

1. How do I register as a seller on Flipkart?

To register as a seller on Flipkart, you can visit the Flipkart Seller Hub website and follow the registration process. You will need to provide necessary details about your business, including GSTIN, PAN, bank account information, and other relevant documents.

2. What products can I sell on Flipkart?

Flipkart allows sellers to sell a wide range of products across various categories, including electronics, fashion, home appliances, books, and more. However, certain restricted and prohibited items are not permitted for sale on the platform. It’s essential to review Flipkart’s policies and guidelines regarding product eligibility before listing your products.

3. How does Flipkart handle order fulfillment and shipping?

Flipkart offers multiple fulfillment options for sellers, including Flipkart Fulfillment Network (FFN) and self-fulfillment. With FFN, sellers can store their products in Flipkart’s fulfillment centers, where they are packed and shipped to customers by Flipkart. Sellers also have the option to fulfill orders themselves and manage shipping logistics accordingly.

4. What are Flipkart’s seller fees and pricing structure?

Flipkart charges sellers various fees, including referral fees, shipping fees, and fulfillment fees (if applicable). The fee structure may vary depending on the category, product type, and fulfillment method. Sellers should carefully review Flipkart’s fee schedule and pricing policies to understand the cost implications of selling on the platform.

5. How does Flipkart handle returns and customer service?

Flipkart provides robust support for handling returns and managing customer inquiries. Sellers can access Flipkart Seller Support services for assistance with returns, refunds, order cancellations, and other customer-related issues. Flipkart also offers tools and resources to help sellers provide excellent customer service and maintain high seller ratings.

6. What are Flipkart’s policies on seller performance and account metrics?

Flipkart evaluates seller performance based on various metrics, including order defect rate, late dispatch rate, cancellation rate, and return rate. Sellers are expected to maintain high performance standards to ensure a positive selling experience for customers. Non-compliance with Flipkart’s performance metrics may result in penalties or account suspension.

7. How can I optimize my listings and improve visibility on Flipkart?

To enhance your product visibility and sales on Flipkart, it’s essential to optimize your product listings with relevant keywords, high-quality images, and compelling product descriptions. Additionally, participating in Flipkart’s promotional campaigns, such as Big Billion Days and Flipstart Days, can help increase exposure and drive traffic to your listings.

8. Is there a dedicated support channel for Flipkart sellers?

Yes, Flipkart offers dedicated support channels for sellers, including Flipkart Seller Support helpline, email support, and Seller Support Chat. Sellers can reach out to Flipkart’s support team for assistance with account issues, technical queries, policy clarifications, and other seller-related concerns.

Contact Us

If you have any further questions or need assistance with selling on Flipkart, please don’t hesitate to contact our team. We’re here to help you navigate the Flipkart marketplace and maximize your selling potential.

Email – info@infobizz.in

Call Now – +91 9315657500